Networking is "the exchange of information or services among individuals, groups, or institutions; specifically, cultivating productive relationships for employment or business." Internal networking is when you reach out to colleagues within your organization, even if your job doesn't require you. It's going beyond your normal scope of job responsibilities. Being an internal networker means looking outside your immediate day-to-day activities and thinking about how you can connect with and create value for others in your company.

In this workshop, you will learn to develop a core set of internal networking skills. We will discuss networking obstacles, principles, why and when to network, building networks, relationships, tools and platforms, developing interpersonal skills, time management & managing expectation between personal and professional networks.

Workshop Objectives -

• Define networking

• Understand networking principles

• Use networking tools

• Avoid common mistakes

• Understand how to build relationships

• Manage time successfully

Although people often think of boardrooms, suits, and million dollar deals when they hear the word negotiation, the truth is that we negotiate all the time. Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.

The Negotiation Skills workshop will give you a sense of understanding the opponent and have the confidence to not settle for less than they feel is fair. You will learn that an atmosphere of respect is essential, as uneven negations could lead to problems in the future.

Workshop Objectives -

• Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating

• Understand and apply basic negotiating concepts: WATNA, BATNA, WAP, and ZOPA

• Lay the groundwork for negotiation

• Identify what information to share and what to keep to yourself

• Understand basic bargaining techniques

• Apply strategies for identifying mutual gain

• Understand how to reach consensus and set the terms of agreement

• Deal with personal attacks and other difficult issues

• Use the negotiating process to solve everyday problems

• Negotiate on behalf of someone else

Proper Telephone Etiquette can facilitate great communication, inside and outside the office. It can be the special way that you show confidence in a challenging situation, or your pleasant day-to-day interaction with customers and co-workers alike. These and other events can become more easily managed with this great workshop.

With our Telephone Etiquette workshop, you will begin to see how important it is to develop better telephone communication skills. By improving how you communicate on the telephone and improve basic communication skills, you will improve on almost every aspect of their career.

Workshop Objectives -

• Recognize the different aspects of telephone language

• Properly handle inbound/outbound calls

• Know how to handle angry or rude callers

• Learn to receive and send phone messages

• Know different methods of employee training

Many studies have found that public speaking is the number one fear for most people; outranking flying, snakes, insects, and even death. Ironically, it is also one of the skills that can make or break a person's career. Your participants will be provided with a set of skills that will complement their current presentation skill set.

The Presentation Skills workshop will give participants some presentation skills that will make speaking in public less terrifying and more enjoyable. This workshop includes topics that participants can look forward to including: creating a compelling program, using various types of visual aids, and engaging the audience.

Workshop Objectives -

• Perform a needs analysis and prepare an outline

• Select presentation delivery methods

• Practice verbal and non-verbal communication skills

• Overcome nervousness

• Develop and use flip charts with colour

• Create targeted PowerPoint presentations

• Utilize white boarding for reinforcement

• Describe how video and audio enhance a presentation and list criteria for determining what types to use

• Enrich the learning experience with humor, questions, and discussion

We've all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Your participants will identify ways of creating a powerful introduction, remembering names, and managing situations, like forgeting someone’s name.

The Interpersonal Skills workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. You will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.

Workshop Objectives -

• Understand the difference between hearing and listening

• Know some ways to improve the verbal skills of asking questions and communicating with power.

• Understand what is ‘non-verbal communication’ and how it can enhance interpersonal relationships.

• Identify the skills needed in starting a conversation.

• Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

• Understand how seeing the other side can improve skills in influencing other people.

• Understand how the use of facts and emotions can help bring people to your side.

• Identify ways of sharing one’s opinions constructively.

• Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.

• Learn tips in making an impact through powerful first impressions.

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating an easy decision making process. Creating a comfortable environment through better facilitation will give participants a better understanding of what a good facilitator can do to improve any meeting or gathering.

The Facilitation Skills workshop can help any organization make better decisions. This workshop will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings. A strong understating of how a facilitator can command a room and dictate the pace of a meeting will have you on the road to becoming great facilitators themselves.

Workshop Objectives -

• Define facilitation and identify its purpose and benefits.

• Clarify the role and focus of a facilitator.

• Differentiate between process and content in the context of a group discussion.

• Provide tips in choosing and preparing for facilitation.

• Identify a facilitator’s role when managing groups in each of Tuckman and Jensen’s stages of group development: forming, storming, norming and performing.

• Identify ways a facilitator can help a group reach a consensus: from encouraging participation to choosing a solution.

• Provide guidelines in dealing with disruptions, dysfunctions and difficult people in groups.

• Define what interventions are, when they are appropriate and how to implement them.

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something.

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. You will be able to trickle down throughout the organization and positively impact everyone involved.

Workshop Objectives -

• Understand what communication is

• Identify ways that communication can happen

• Identify barriers to communication and how to overcome them

• Develop their non-verbal and paraverbal communication skills

• Use the STAR method to speak on the spot

• Listen actively and effectively

• Ask good questions

• Use appreciative inquiry as a communication tool

• Adeptly converse and network with others

• Identify and mitigate precipitating factors

• Establish common ground with others

• Use “I” messages

Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding body language will provide you a great advantage in your daily communications.

Body Language Basics will provide you with a skill set to help you understand that what is not said is just as important as what is said. It will also give you the ability to see and understand how your own body language may be interpreted. You will be able to adjust and improve the way you communicate through non-verbal communication.

Workshop Objectives -

• Define body language.

• Understand the benefits and purpose of interpreting body language.

• Learn to interpret basic body language.

• Recognize common mistakes when interpreting body language.

• Understand your own body language and what you are communicating.

• Practice your body language skills.