Accountability in the workplace is the acceptance of responsibilities and consequences of actions laid out to achieve specific objectives. In personal lives, it is about taking ownership of one's actions. A strong understanding of Accountability results in creating a safe and inclusive space for people through accountable behaviour, Establishing ethical business practices through authentic risk management and; delivering high business revenue by settings goals, commitments and expectations management.

In this course, you will learn about the building blocks of accountable behaviour, explore actions through scenarios and embark on a thought-provoking journey of using accountability as a tool for success.

Workshop Objectives -

• Define accountability and personal accountability

• Differentiate between ownership and accountability

• Use feedback as a tool to enhance performance

• Understand the barriers of workplace accountability

• Focus on building accountability leadership

• Effectively set SMART goals

• Identify the components of the cycle of accountability

• Work towards achieving the benefits of accountability

Administrative office procedures are essential to the success of any enterprise. A well-run office reduces miscommunications and helps to eliminate common errors. It establishes clear policies and practices with employee understanding and buy-in, ensuring that your work environment runs smoothly. Strategies and procedures are a vital connection between the company"s vision and its everyday operations.

In the workshop, your will understand how an Administrative Office Procedure binder demonstrates professionalism and efficiency in an organization or office setting. It is also a marvellous instrument for quick reference and utilization.

Workshop Objectives -

• Organize a binder

• Develop procedures

• Prepare checklists

• Understand succession planning

• Collect the correct tools

Administrative assistants are a vital part of most office environments. They work quietly in the background, ensuring the business runs smoothly and efficiently.

This workshop will give administrative assistants tools that make them credible and dependable resources. In this course, participants will learn the core skills that will help them use their resources efficiently, manage their time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, consistently applying the concepts every day is the key to changing and adopting new behaviours in a short amount of time.

Workshop Objectives -

• Get better organized

• Manage their time more effectively

• Prioritize their time so they can get it all done

• Complete special tasks

• Improve verbal communication skills

• Increase awareness of non-verbal communication skills

• Achieve self-empowerment

• Deal better with their managers

• Learn that self-care is a priority

Every organization is responsible for maintaining records. The ability to create, organize, and maintain records and archives is essential to success. Accurate record-keeping will protect you from liabilities and decrease time to productivity. Making the right archiving strategy, choosing from various platforms and applications and finally implementing best practices can be a complex journey but extremely rewarding if done successfully.

In our workshop, you will learn how to classify records, define and maintain different systems, and develop a keen understanding of the importance of records management.

Workshop Objectives -

• Define records and archives

• Analyze records in context

• Classify records

• Understand different systems

• Maintain and convert records

Numbers are an essential element that governs most of the success criteria of our lives. Basic accounting is like storytelling through numbers. Numbers logically connect us all to drive fact-based decision-making and planning.

In this course, you will learn basic book-keeping terminologies, accounting methods, operations, balance sheets, financial statements, payroll, financial planning, budgeting and auditing.

Workshop Objectives -

• Understand basic accounting terminology.

• Identify the differences between the cash and accrual accounting methods.

• Keep track of your business by becoming familiar with accounts payable and accounts receivable.

• Use a journal and general ledger to document business financials.

• Utilize the balance sheet.

• Identify different types of financial statements.

• Uncover the reasons for and actually create a budget.

• Be familiar with internal and external auditing.

Writing is a crucial method of communication, and many professionals need help with it. Effective business writing will align your writing style with your audience's purpose, tailor your tone to the context of the message, leverage formatting and structure to improve clarity, maintain consistency and provoke action or thoughts among readers.

This workshop will give you a refresher on basic writing concepts, construction techniques, structure and formats for emails, proposals, letters, reports, stakeholder communications and other standard business documents.

Workshop Objectives -

• Gain better awareness of common spelling and grammar issues in business writing.

• Review basic concepts in sentence and paragraph construction.

• Know the basic structure of agendas, email messages, business letters, business proposals, and business reports.

• Know tips and techniques to use when deciding the most appropriate format to use for agendas, email messages, business letters, business proposals, and business reports.

• Know tips and techniques in writing agendas, email messages, business letters, business proposals, and business reports.

• Gain an overview of Request for Proposals, Projections, Executive Summaries, and Business Cases.

• Define proofreading and understand techniques in improving proofreading skills.

• Define peer review and list ways peer review can help improve business writing skills.

• List guidelines in printing and publishing business writing.

Collaborative business writing is a method of producing documents through group work in the workplace or classrooms. Researchers and professionals often work together on a topic to expand the magnitude of meritorious contribution. That allows a diversity of opinion and division of labour with possibilities of causing conflict, differences in style and peer pressure. Regardless of the experience, this process is unavoidable in today's remote and diverse workplaces.

This workshop will give you the knowledge to establish strategic communication and collaborative tools and processes within the team. It will also discuss construction, patterns, barriers, and conflict management in detail to equip you with everything you need to be a successful collaborator.

Workshop Objectives -

• Define collaborative business writing

• Know different types of collaborative writing

• Know how to collaborate with team members

• Learn methods of handling conflict in writing

• Build collaborative writing teams

An executive personal assistant handles the daily organizational and administrative duties on behalf of an executive or corporate manager in a company or corporation. It is their job to oversee the management of the executive's schedule, arrange meetings, perform clerical tasks and sometimes even help prioritize appointments. It is a valuable role that requires top communication, interpersonal and time management skills.

You will learn exciting aspects of working styles, adaptability, business acumen, and organizational skills in the course. This course's time management modules will discuss managing meetings, calendars and overall time distribution. This course also taps into confidentiality guidelines and gatekeeping techniques and dives deep into the tools of the trade.

Workshop Objectives -

• Adapt to the needs and styles of management

• Communicate through written, verbal, and nonverbal methods

• Improve time management skills

• Manage meetings effectively

• Act as a gatekeeper

• Use the tools of the trade effectively

Initiating and managing meetings are essential parts of many professionals' day-to-day work. Meeting management is necessary because it helps efficiently manage everyone's time while accomplishing team goals. From agenda and having the right participants to the tools and timing can become overwhelming and chaotic.

Our course will share meeting planning and leading techniques that will enable you to run a meeting confidently, engage the attendees and leave a positive and lasting impression. We will explore reducing waste and making meetings more efficient through conceptual learning, sharing experiences and hands-on exercises.

Workshop Objectives -

• Planning and Preparing

• Identifying the Participants

• How to choose the time and place

• How to create the agenda

• How to set up the meeting space

• How to incorporate your electronic options

• Meeting Roles and Responsibilities

• Use an agenda

• Chairing a Meeting

• How to deal with disruptions

• How to professionally deal with personality conflicts

• How to take minutes

• How to make the most of your meeting using games, activities and prizes

Organizational skills are some of the most critical and transferrable skills a professional can acquire. They encompass a set of capabilities that help a person plan, prioritize, and achieve their goals, which, in turn, can save a company time and money. Work projects typically have a rigid timeline, and organizing a job into smaller tasks and goals can effectively complete them. Employees with excellent organizational skills can also keep themselves calm and prepared with systematic planning and scheduling. Employers look for workers who can schedule and delegate these smaller tasks to themselves and other employees to stay on track with deadlines while sustaining a healthy work-life balance.

In our workshop, you will learn skills for creating structure and order, boosting productivity, and prioritizing tasks. These skills will save you from poor work habits such as procrastination, clutter, miscommunication, and inefficiency.

Workshop Objectives -

• Examine current habits and routines that are not organized

• Learn to prioritize your time schedule and daily tasks

• Determine ways of storing information and supplies

• Learn to organize personal and work space

• Learn to resist procrastination

• Make plans to stay organized in the future